Standard Support

Standard Customer Support. Always Available.

Every customer can access our 24/7/365 telephone and online support, including product documentation, a comprehensive knowledge base with solutions to common issues, as well as online case management. Best ways to reach Customer Support:

  • Customer Support Portal is where you create, update, and view your cases online and where you access and search our comprehensive knowledge base. To access the portal, simply log in to the Communicator portal and select Customer Support.
  • Email us at support@1bluerock.com.
  • Talk to our Live Customer Support at 888-820-0101

Enterprise Support

Enhanced Support Services.

Enterprise Support options are available to clients that need direct access to members of our senior support team. When you sign up for a Premium Support option, you will also receive:

  • Direct access to our expert support team (24x7x365)
  • A dedicated Technical Account Manager
  • Regular account reviews
  • Included block of consulting hours to continuously grow and optimize
  • Defined escalation path for feedback, questions, and issues
  • Project management and coordination
  • Personalized new release previews and training